Vibrant Spirit Ltd is careful to ensure at all times that it respects and honours your client confidentiality; any data and information that you provide during consultation, or communication, is handled at all times in line with GDPR legislation.
We do not collect any information via clicks on our website, or about the network you are using.
We do not share your information with anyone at any time, without your express and written consent.
We do not share your data with third parties.
If we have been given payment Instruction directly from you via telephone, at the point of initial or follow up appointment booking for example, those details are not retained or stored by ourselves. You will need to reissue your payment details at any time subsequent payment needs to be made, for products or services.
How long we keep your personal confidential client information?
We will keep your medical records confidentially and for as long as you are a client of Vibrant Spirit Ltd. After discharge we will also retain your medical records securely as required by the Chartered Society of Physiotherapy and GDPR for up to 10 years. This enables a continuum of treatment records, for your care, for any repeat or future visit, and allows us to respond should you request to see your notes, and to comply with legal obligations such as HMRC rules which require us to keep our financial records for up to 6 years.
How to get a copy of your personal information?
You can have access to the information that we hold relevant to you by requesting this in writing. In the first instance please email us to make this request info@vibrantspirit.co.uk
What do I do if my information is incorrect?
You can amend the information we hold at any time, but we may ask for proof of identity to ensure that we are communicating with you. You can also amend your personal details on your confidential notes and records as relevant, should your name or address change for example. We will always check your details with you, for each new series of appointments at initial reassessment, at all times anyway.
What do you do if you wish us to stop using your personal information?
You have the right within GDPR to object to us holding your personal information and you can ask us to delete, remove or stop using it as long as there is no other legal reason for us to keep it. However,we have to retain our original confidential medical records securely inline with CSP guidelines.
There may be a legitimate reason or legal obligation as to why we cannot remove or delete some of your personal information as we may need to keep it within your confidential medical records, but we will endeavour to be clear in all our communications with you responding to any request that you might have or wish to make, at all times.